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Privacy & Cookies Policy

This privacy policy sets out how ISOX Shipping Ltd uses and protects any information that you give to ISOX Shipping Ltd when you use this website.

ISOX Shipping Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

ISOX Shipping Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from February 1, 2014.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, postal address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

1. To personalize your experience
(Your information helps us to better respond to your individual needs)

2. To improve our website
(We continually strive to improve our website offerings based on the information and feedback we receive from you)

3. To improve customer service
(Your information helps us to more effectively respond to your customer service requests and support needs)

4. To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

5. To administer a contest, promotion, survey or other site feature

6. To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe option at the bottom of each email.

How do we protect your information?

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquires@isoxshipping.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our Privacy Policy.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:

Company Name: isox Shipping Ltd
Telephone No: 08166004429
E-Mail ID: info@isoxDirect.com

 

Disclaimer Policy

The information contained in this website is for general information purposes only. The information is provided by ISOX Shipping Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of ISOX Shipping Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, ISOX Shipping Ltd, takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

FAQs

Security

1.    How secure is it to transact on www.isoxdirect.com?

www.isoxdirect.com provides a secure platform to transact online. The level of security is comparable to ecommerce trends in Nigeria.

2.    Whether I can safely enter my credit card details

Yes, you can safely input your credit card details. The secure protocol ensures privacy of the credit card details entered on the site.

 

 

General Products Information

Are the products listed on isoxdirect.com genuine?

ISOX Direct only purchases products from merchant’s sites chosen by customer. So we rely only on information on the merchant’s site, so customers must carefully read the products details and buy confidently.  We follow the policy of ‘What you see is what you get’.
Payments

What are the Payment Options available on www.isoxdirect.com?

All popular payment options are supported on this website. The supported payment options are:

•    Credit card
•    Debit card
•    Bank Transfer or Direct Bank deposit.

Would I be charged extra for using credit or debit card?

No, you will not be charged anything extra for using credit or debit card.

What should I do if my payment fails?

In case of successful payment you will receive a confirmation email. If your payment has failed, please check the following –

•    Information entered while making the payment e.g., name, address etc are same as per your credit card account details
•    your internet connection is working